Stay connected with customers in real-time fullscreen video. Reliable, ergonomic, and compliant with modern safety standards, Intercom makes live video assistance simple, fast, and secure.
With Pilot, manage live calls effortlessly: share content, manage payments, take notes, browse your knowledge base, and track performance in real time. Pilot is fully synchronized with Intercom for an efficient, outstanding customer service.
Whether via QR code, link, capsule or totem, your customers who need immediate assistance can start a video call in seconds. No account to create, no app to install.
Your customers simply scan the dynamic QR code with their smartphone to start a live video call with your call center. No app required.
Each QR code is secure and geofenced, which makes it possible to trace the origin of the call.
1
Button · Your customers click the SkaLink call button embedded on your website or app to start a live video call with an available agent
2
Link · Share a direct video call link via social media, SMS, or email. Customers can connect in seconds from any device.
Placed in high-traffic areas, totems let customers easily spot and access help from a distance. With a single tap on the screen, they start a live video call with an available agent for immediate assistance.
Totems – and the SkaLink interface – are accessible to people with reduced mobility (PRM).
Customers step inside a SkaLink Capsule — installed in your station, terminal, agency — and connect instantly with a support agent via live video. Capsules provide a safe, quiet space for assistance.
SkaLink Capsules are designed for everyone and fully comply with current PRM accessibility standards.
Outside of your customer service hours, your customers can leave a video message directly from their mobile or computer. Your agents review the messages and call back the customers, using the video Callback feature.
OPTION
After hours, SkaLink AI Agent handles your most common questions—keeping your customer service responsive and available around the clock
SkaLink works natively on any device
Queue management
Call prioritization
Video call transfer
Operating hours
Video voicemail
Web callback
Standby mode
Multi-site architecture
AI Agent (option)
Real-time translation
Video recording
Screenshots
Screen sharing
Remote control
Payment module
File sharing
Knowledge base
Note-taking
Video call history
Realtime analytics
Ad engagement
Ticketing integration
